The New AT&T Lives up to the Name
After all of our troubles with phone companies I didn't have a good look on my face when I checked my cell phone minutes Wednesday night. Having just started a new job with a completely remote team and lots of phone conferences in June I knew it was going to be bad. I was 468 minutes over after having used up the 550 in my plan and my 750 in rollover. At .45 per minute my bill was looking to be over $250.
This morning I called "The New" AT&T. I was on hold for just 30 seconds before speaking to a real person! I asked if it was possible to upgrade my plan retroactively back to the start of this billing cycle. She started to tell me that would mean I'd only have a few days to use all the minutes and I'd be charged for the whole month… then she saw my usage and agreed with my plan of attack. She upgraded my plan and 3 minutes later I had an e-mail confirmation to let me know I could actually use my cell phone again. $30 dollars to save $210 is a good deal any day of the week.
Thanks AT&T!
My girlfriend, on the other hand, tried to cancel her service with at&t. 2 months of regular calls and incorrect bills later, I'm still not convinced that the situation is resolved (though she remains more optimistic than me).
In my own experience, phone companies tend to be very efficient when I offer to pay them more over time. It's when I try to decrease what I pay them that they have a much harder time handling my requests.
True, this may be the difference, but in the short run they could have charged me $250. I’m surprised they let me off so easy.